Transform your service delivery and exceed guest expectations with custom AI for restaurants Devox can develop for you. Offer personalized guest experiences, make use of efficient inventory management, and get an extra star in your establishment’s rating.

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Services We Provide

AI Solutions for HoReCa Services We Provide

AI technology in hospitality industry has many applications. Pick the one that corresponds to your business objectives and let Devox do the rest.

  • Customer Service Chatbots and Virtual Assistants

    We develop AI-driven interfaces that interact with customers in real-time, offering instant responses to queries, facilitating bookings, and providing information about services. These chatbots and assistants handle multiple inquiries simultaneously, reducing wait times and learn from interactions over time to offer more accurate and personalized responses.

  • Personalized Marketing and Recommendation Engines

    Level up your guest experience by making them feel understood and valued, increasing the chances of upselling on the way. Leveraging data on customer preferences and behaviors, Devox produces software that generates personalized marketing messages and recommend dishes, services, or offers.

  • Operational Efficiency Tools

    From predicting the busiest times of the day to managing stock levels, these tools use AI to optimize every aspect of operations. We incorporate a function that forecasts demand with high accuracy, ensuring that you are well-prepared for peak times without overstocking, thus reducing waste and increasing efficiency.

  • AI-Powered Analytics and Insights

    Make use of sophisticated analytics tools that sift through vast amounts of data to provide actionable insights, such as identifying popular menu items, predicting customer trends, or highlighting areas for operational improvement. Devox will help you make informed decisions that align with their strategic goals and customer expectations.

  • Smart Energy Management Systems

    Cut your utility costs while catering to your guests’ comfort preferences altogether: we develop systems that monitor and control energy use in real-time. They adjust heating, ventilation, air conditioning, and lighting based on occupancy and environmental conditions, ensuring comfort while minimizing energy waste.

  • Robotic Process Automation (RPA)

    RPA software automates routine back-office tasks with remarkable speed and accuracy. Let us help you boost operational efficiency, allowing staff to devote more time to client-oriented tasks, such as guest interaction and service personalization.

  • Voice and Facial Recognition Systems

    These technologies offer a seamless and personalized guest experience, from voice-activated room controls to facial recognition for secure access or personalized greetings. They also add a layer of security and convenience, streamlining operations like check-ins and payments.

  • Table and Room Management Systems

    By intelligently managing reservations and occupancy, these systems optimize the use of space, reducing wait times and improving customer satisfaction. They can also accommodate guest preferences for specific tables or rooms, adding a personal touch to the service.

  • Food Waste Reduction Tools

    Predict how much food will be needed for a given period, helping kitchens adjust their orders accordingly: Devox can develop a tailored ML model with strengthened predictive analytics capabilities. Reduce overordering and waste in your restaurant, lowering costs and contributing to environmental sustainability.

  • Quality Control Systems

    Upgrade your cameras and implement sensors in your security system to monitor and analyze various aspects of service delivery, from food preparation temperatures to the consistency of product offerings. Provide feedback on performance to maintain high standards in daily work and training your staff while also reducingthe risk of non-compliance penalties.

Development Process

Our AI Solutions for HoReCa Development Process

When we develop the restaurant AI, we match the tech stack to your exclusive requirements and follow the classic software development life cycle. See what stages will your upcoming solution go through.


01. Needs Assessment and Goal Definition

The process begins with a thorough assessment of the your specific needs, challenges, and objectives. Atthis point, we’re understanding the operational workflows, customer service processes, and any pain points that can be addressed with AI solutions. Our PMs then define clear, measurable goals for what the AI solution is expected to achieve.


02. Data Collection and Analysis

Our development team collects historical and real-time data from various sources within the business, including customer interactions, sales transactions, inventory levels, and employee schedules. We analyze this data to identify patterns, trends, and insights that will inform the development of the AI solution.


03. Solution Design and Customization

Based on the insights gathered, Devox designs a customized AI restaurant solution tailored to the specific needs and goals of the business. The key iss to select the appropriate AI technologies, such as machine learning models, natural language processing, or robotic process automation. We’re also mapping how the AI solution will integrate with existing systems and processes to ensure a seamless implementation.


04. Prototype Development and Testing

We develop a prototype of your upcoming software to test its feasibility and effectiveness in a controlled environment. This step allows for the identification and resolution of any technical issues before full-scale deployment. Engaging with end-users, including staff and potentially customers, we gather feedback on the AI solution's usability and functionality.


05. Training and Fine-Tuning

We train the AI model using the collected data, continuously refining and adjusting the algorithms to improve accuracy and effectiveness based on real-world feedback and performance. This step is crucial for machine learning models that require extensive data to learn and adapt to your specific operational context and customer preferences.


06. Integration and Deployment

The development team integrates the solution into your existing operational infrastructure, ensuring compatibility with other systems and processes. We then deploy it across the business, monitoring its performance closely and making any necessary adjustments to optimize its impact.


07. Ongoing Support and Optimization

After your software is live, we provide ongoing support to address any technical issues that arise and to assist staff in adapting to the new AI tools. We continuously collect data and use it to further optimize the AI solution, ensuring that it evolves in response to changing business needs, customer behaviors, and technological advancements, and keeping the system ready for scaling.

  • 01. Needs Assessment and Goal Definition

  • 02. Data Collection and Analysis

  • 03. Solution Design and Customization

  • 04. Prototype Development and Testing

  • 05. Training and Fine-Tuning

  • 06. Integration and Deployment

  • 07. Ongoing Support and Optimization


Benefits of AI Solutions for HoReCa

AI in the restaurant industry can help provide better services and gain a competitive edge thanks to the way it has advanced. Take a look at what Devox can enable for you.

  • Make Your Guest Happy

    Let AI in hospitality help you provide personalization from dining preferences to room settings that make each interaction unique and memorable. For instance, AI can analyze previous dining habits to recommend dishes or tailor marketing communications to individual preferences, while solutions like automated chatbots and virtual assistants ensure customers receive instant responses, reducing wait times and improving service quality.

  • Automate to Streamline

    Make sure there’s no booking mistake, system downfall or human error disrupting your work: AI-driven tools automate routine tasks, streamline operations, and optimize resource allocation. This includes everything from kitchen management to room bookings, reducing manual labor and minimizing errors. Besides, you’ll free your personnel time for tasks requiring human sophistication.

  • Cut Costs & Be Greener

    Through predictive analytics and automation, AI helps reduce waste and manage energy consumption more efficiently, killing two birds with one stone. You will lower operational costs and enjoy significant cost savings. Cut down on labor costs by automating repetitive tasks while also aligning with the growing consumer demand for environmentally friendly practices.

  • Data-Driven Decision Making

    Serve your guest better before they ask for it: AI-powered analytics provides insights into customer preferences, spending patterns, and operational bottlenecks. This data-driven approach aids in making informed strategic decisions, tailoring offerings to meet customer demands, and identifying areas for improvement.

  • Improve Quality Control

    Be a label of a high standard, sending a message of confidence to your guests. AI can ensure consistency in service and food quality, monitoring preparation processes and managing inventory to reduce spoilage. For hospitality services, AI-driven systems can oversee room conditions, cleanliness, and readiness, guaranteeing that each guest's experience meets the brand's quality promises.

  • Guard and Protect Effortlessly

    Facial recognition and other AI-driven security measures can enhance guest safety, reduce fraud, and ensure only authorized personnel access certain areas. In the context of food safety, AI can monitor compliance with health standards, reducing the risk of contamination. Benefit from a safer, more secure environment, which not only protects your physical and digital assets but also builds trust with guests who know their safety and privacy are taken seriously.

Key Features

Key Features of AI Solutions for HoReCa


Predictive Analytics

Utilizes historical data to forecast future trends, demand, and customer behavior, helping businesses to plan better and make informed decisions.


Natural Language Processing (NLP)

Powers chatbots and virtual assistants capable of understanding and responding to customer inquiries in natural language, providing a seamless and interactive customer service experience.


Personalization Engines

Analyze customer data to offer personalized recommendations and experiences, from tailored menu suggestions to customized marketing messages, enhancing customer satisfaction and loyalty.


Automation Tools

Automate routine tasks such as reservations, orders, billing, and inventory management, reducing manual labor and minimizing errors, which leads to improved efficiency and cost savings.


Machine Learning Algorithms

Learn from data over time to improve the accuracy of predictions, recommendations, and decision-making processes, ensuring that AI solutions become more effective as more data is collected.


Image and Voice Recognition

Enable innovative services like voice-controlled room adjustments in hotels or facial recognition for personalized greetings and security, enhancing the customer experience and operational security.


Real-time Data Processing

Collect and analyze data in real time, allowing for immediate adjustments to services, inventory, and staffing, ensuring optimal efficiency and customer satisfaction.


Robotic Process Automation (RPA)

Streamlines back-office operations such as payroll processing, data entry, and supply chain management, freeing up staff to focus on more value-added activities.


Sentiment Analysis

Analyzes customer feedback across various channels to gauge satisfaction levels, identify areas for improvement, and monitor brand reputation, enabling proactive management of customer relationships.


Energy Management Systems

Utilize AI to monitor and control energy usage, adjusting settings in real-time based on occupancy and environmental conditions, leading to significant cost savings and a reduced carbon footprint.

Case Studies

Our Latest Works

View All Case Studies
Social Media Screening Platform Social Media Screening Platform
  • Backend
  • Frontend
  • Cloud Services
  • DevOps & Infrastructure

Social Media Screening Platform

The project is a web-based AI-powered platform for comprehensive social media background screening. Its supertask is to streamline potential employee background checks for companies, tackling employment risk management.

Additional Info

Core Tech:
  • .NET Core
  • Angular
  • Azure
  • Docker
  • GitLab CI/CD
  • Selenium Web Driver


Function4 Function4
  • website
  • management platform

Professional Event Ecosystem

Starting as a ticket selling website, Function4 grew to an all-in-one event management platform thanks to Devox’s help. It provides an ecosystem and data for comprehensive device setup, invitation and communication.

Additional Info

Core Tech:
  • Vue js
  • GSAP
  • Ruby
  • Azure


  • website
  • manufacturer

Kitchen Appliance Manufacturer

ILVE is a home appliance manufacturer operating since 1975 with a traditions-oriented brand. Devox helped ILVE provide more comprehensive user experience on their website and present their goods from a deeper perspective.

Additional Info

Core Tech:
  • Wordpress
  • Woocommerce
  • Javascript
  • PHP

United Kingdom United Kingdom

and over 200 our featured partners and clients

Awards & Certifications

Industry Contribution Awards & Certifications

Check Devox Software Awards on rating & review platforms among top software development companies and Certifications our team members holds.

  • Awards
  • Certifications
  • UpWork


  • Clutch


  • The Manifest

    The Manifest

  • DesignRush



  • Clutch


  • Clutch


  • AppFutura


  • Clutch


  • GoodFirms


  • DesignRush


  • UpWork


  • Professional Scrum Master™ II (PSM II)

    Professional Scrum Master™ II (PSM II)

  • Professional Scrum Product Owner™ I (PSPO I)

    Professional Scrum Product Owner™ I (PSPO I)

  • ITIL v.3 Foundation Certificate in IT Service Management

    ITIL v.3 Foundation Certificate in IT Service Management

  • ITSMS Auditor/Lead Auditor of ISO Standard 20000

    ITSMS Auditor/Lead Auditor of ISO Standard 20000

  • Microsoft Certified: DevOps Engineer Expert

    Microsoft Certified: DevOps Engineer Expert

  • Microsoft Certified: Azure Administrator Associate

    Microsoft Certified: Azure Administrator Associate

  • Quality Assurance ISTQB Foundation Level

    Quality Assurance ISTQB Foundation Level

  • Microsoft Certified Solution Develop (MCSD)

    Microsoft Certified Solution Develop (MCSD)

  • Java Development Certified Professional

    Java Development Certified Professional

  • JavaScript Developer Certificate – W3Schools

    JavaScript Developer Certificate – W3Schools

  • Certified Artificial Intelligence Scientist (CAIS)

    Certified Artificial Intelligence Scientist (CAIS)

  • Oracle Database SQL Certified Associate

    Oracle Database SQL Certified Associate




The solutions they’re providing is helping our business run more smoothly. We’ve been able to make quick developments with them, meeting our product vision within the timeline we set up. Listen to them because they can give strong advice about how to build good products.

Carl-Fredrik Linné
Tech Lead at CURE Media
Darrin Lipscomb
United States

We are a software startup and using Devox allowed us to get an MVP to market faster and less cost than trying to build and fund an R&D team initially. Communication was excellent with Devox. This is a top notch firm.

Darrin Lipscomb
CEO, Founder at Ferretly
Daniel Bertuccio

Their level of understanding, detail, and work ethic was great. We had 2 designers, 2 developers, PM and QA specialist. I am extremely satisfied with the end deliverables. Devox Software was always on time during the process.

Daniel Bertuccio
Marketing Manager at Eurolinx

We get great satisfaction working with them. They help us produce a product we’re happy with as co-founders. The feedback we got from customers was really great, too. Customers get what we do and we feel like we’re really reaching our target market.

Trent Allan
CTO, Co-founder at Active Place
United Kingdom

I’m blown up with the level of professionalism that’s been shown, as well as the welcoming nature and the social aspects. Devox Software is really on the ball technically.

Andy Morrey
Managing Director at Magma Trading
Vadim Ivanenko

Great job! We met the deadlines and brought happiness to our customers. Communication was perfect. Quick response. No problems with anything during the project. Their experienced team and perfect communication offer the best mix of quality and rates.

Vadim Ivanenko
United States

The project continues to be a success. As an early-stage company, we're continuously iterating to find product success. Devox has been quick and effective at iterating alongside us. I'm happy with the team, their responsiveness, and their output.

Jason Leffakis
Founder, CEO at Function4

We hired the Devox team for a complicated (unusual interaction) UX/UI assignment. The team managed the project well both for initial time estimates and also weekly follow-ups throughout delivery. Overall, efficient work with a nice professional team.

John Boman
Product Manager at Lexplore
Tomas Pataky

Their intuition about the product and their willingness to try new approaches and show them to our team as alternatives to our set course were impressive. The Devox team makes it incredibly easy to work with, and their ability to manage our team and set expectations was outstanding.

Tamas Pataky
Head of Product at Stromcore
Stan Sadokov

Devox is a team of exepctional talent and responsible executives. All of the talent we outstaffed from the company were experts in their fields and delivered quality work. They also take full ownership to what they deliver to you. If you work with Devox you will get actual results and you can rest assured that the result will procude value.

Stan Sadokov
Product Lead at Multilogin
United Kingdom

The work that the team has done on our project has been nothing short of incredible – it has surpassed all expectations I had and really is something I could only have dreamt of finding. Team is hard working, dedicated, personable and passionate. I have worked with people literally all over the world both in business and as freelancer, and people from Devox Software are 1 in a million.

Mark Lamb
Technical Director at M3 Network Limited


  • What is the cost of implementing AI-powered business intelligence in the hospitality sector?

    The cost of implementation for AI-powered business intelligence in hospitality varies widely depending on several factors, including the scale of the operation, the complexity of the solutions required, and the specific goals of the business.

    Smaller establishments might expect to invest a few thousand dollars for basic analytics and customer service chatbots, while larger hotels or restaurant chains could see costs ranging into tens or even hundreds of thousands of dollars for comprehensive, customized AI solutions that offer in-depth analytics, operational automation, and personalized customer engagement.

    Additionally, businesses should budget for ongoing costs related to software updates, maintenance, and ptossibly subscription fees for cloud-based services. It’s important for businesses to conduct a thorough cost-benefit analysis, considering the potential for increased efficiency, enhanced customer satisfaction, and revenue growth that AI-powered tools can bring. Devox offers scalable solutions, allowing you to start with essential features and expand as you realize the benefits and ROI of your investment.

  • How can AI improve guest service in hotels and restaurants?

    AI enhances guest service by offering personalized experiences through data analysis. For example, an AI system can recommend dishes to guests based on their past preferences and dietary restrictions, or adjust room settings to a guest’s previous selections, such as temperature and lighting preferences. Chatbots and virtual assistants provide immediate assistance for reservations, inquiries, or feedback, available 24/7, reducing wait times and improving overall satisfaction. AI also facilitates seamless check-ins and check-outs through facial recognition, ensuring a hassle-free experience for guests.

  • What role does AI play in kitchen and chef operations?

    AI significantly streamlines kitchen operations by predicting menu demand, optimizing inventory, and assisting with meal preparation processes. By analyzing historical data, AI can forecast the popularity of certain dishes, helping chefs plan their ingredient purchases and menu offerings more efficiently, reducing waste and costs. Smart kitchen appliances equipped with AI can assist in maintaining consistent cooking temperatures and times, ensuring every dish meets high-quality standards. Furthermore, AI can suggest recipe adjustments based on inventory levels, helping chefs innovate while minimizing waste.

  • How does AI contribute to the hospitality experience?

    AI in hospitality industry contributes by creating personalized guest experiences. From smart rooms that adjust settings according to guest preferences to AI-powered concierge services that provide tailored activity recommendations, AI ensures every aspect of a guest’s stay is as comfortable and enjoyable as possible. Additionally, AI-driven analytics help hoteliers understand guest behaviors and preferences, enabling them to offer customized promotions and services, further enhancing the guest experience and loyalty.

  • Can AI assist in the administrative tasks of HoReCa businesses?

    Yes, AI can significantly reduce the administrative burden by automating tasks such as scheduling, payroll management, and inventory tracking. Robotic Process Automation (RPA) takes over repetitive tasks, allowing staff to focus on more strategic activities. AI analytics provide insights into labor costs and revenue, assisting in more accurate budgeting and financial planning. Moreover, AI tools can handle customer data management, ensuring GDPR compliance and secure handling of personal information.

  • How does AI ensure the freshness and quality of products in restaurants?

    AI in restaurant business monitors inventory in real-time, tracking the shelf life and storage conditions of ingredients, ensuring only the freshest products are used in meal preparation. Through predictive analytics, restaurants can order the optimal amount of stock based on anticipated demand, minimizing waste and ensuring ingredients are fresh. Additionally, AI-equipped sensors can monitor the temperature and humidity of storage areas, alerting staff if conditions deviate from the ideal, preserving the quality and safety of food products.

  • What impact does AI have on creating a sustainable HoReCa business?

    AI aids in building a sustainable business by optimizing energy consumption and reducing waste. Smart energy management systems adjust heating, lighting, and air conditioning in real-time, based on occupancy and weather conditions, significantly lowering energy bills and carbon footprint. Furthermore, AI-driven inventory management predicts demand accurately, reducing food waste and ensuring efficient use of resources. These practices not only save costs but also appeal to environmentally conscious consumers.

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