Joynd: Unified Integration Platform for HR Software Providers

The platform serves as a secure digital hub through which companies can connect to multiple HR software providers. It simplifies complex integrations, manages cross-system user identities, and enables customized access flows for different user roles. As middleware, the product ensures fast onboarding, structured workflows, and a seamless user experience — all within a highly modular and scalable architecture.

Building the platform meant more than just connecting APIs. It meant developing a flexible, secure, and intuitive ecosystem for multiple stakeholders. The project presented several significant challenges:

• The product had to act as a dynamic bridge between companies (customers) and HR software providers. This neutral layer supports communication, data exchange, and identity management without compromising performance or security.
• Each HR tool had its APIs, data structures, and user flows. Developing a system that enables fast and reliable integration with multiple vendors, without requiring rework of the core each time, requires a modular backend architecture and robust abstraction layers.
• The platform needed to support different user types, including administrators, customers, and third-party providers, each with unique permissions, dashboard views, and actions. This required granular access management and precise role-based configurations.
• Creating a coherent user interface across various tools and data sources was a significant challenge. From onboarding to day-to-day interactions, the system needed to feel seamless despite running across multiple platforms behind the scenes.

System Integration

The key challenge around developing a system like Joynd was a physical embodiment. We had to unite two ingredients: multiple different software applications with their unique user flows and a platform that unifies them all, like a library. 

User Experience Architecture

Having conducted thorough UX research, our team of designers was working on the user path from scratch. We thought out a range of user identities, including different levels of access and tuning their dashboards and user flows. In particular, we set up an admin side (with more default access) and a client side (with selected access).

Backend Integration Layer

Having created a platform to provide functionality and seamless integrations with suppliers’ software, we developed a system of back-end integrations. 

Federated Identity Management

A federated identity is the means of linking a user’s identity information stored across different identity management systems. In Federated Identity Management, an arrangement is made between multiple organizations, allowing users to use the same credentials to access networks from all the organizations in the group.

The first approach we use on the back end is federated identity. This approach allows for managing users’ data within different systems. 

Authentication Flow

To enable secure federated authentication, the platform processes each user request by validating identity across two independent systems. This dual-check mechanism ensures that user access is synchronized and authorized within both the internal platform and the connected service, without exposing sensitive integration details.