From the first handshake to a fully funded portfolio in hours, without losing the personal touch.
For CIOs, COOs, and Heads of Client Experience, onboarding is where client relationships are won or lost. Yet too often it’s where momentum dies. Data is requested twice. Compliance checks run in sequence instead of parallel. Advisors switch between CRM systems, document repositories, and compliance portals, re-entering the same information. High-net-worth clients see a process that feels bureaucratic. Younger clients see an experience that feels slower than their banking app. In both cases, time kills confidence.
What we deliver:
- Unified Onboarding Flow. One secure journey for the client and advisor — identity verification, AML/KYC, suitability, and account creation without jumping systems.
- Accelerator boost: orchestrates checks in parallel, pulling from internal and third-party sources to cut onboarding time from weeks to hours.
- Hybrid-Friendly Experience. Supports both fully digital and advisor-assisted onboarding. In-person meetings sync instantly to the same digital record, so nothing is lost in translation.
- Digital Document Capture. Secure uploads, automated data extraction, and digital signatures embedded in the flow. No separate email chains, no misplaced attachments.
- Adaptive Client Profiling. Risk appetite, investment goals, and service preferences are captured once and updated automatically as behaviours change. Profiles feed directly into portfolio construction and engagement engines.
You turn onboarding into a competitive advantage: faster time to funded accounts, fewer compliance gaps, and a seamless bridge between digital and personal service. Clients start the relationship feeling understood and in motion. Advisors keep their focus on advice, not admin. And with the AI Solution Accelerator™, the entire journey is optimised, monitored, and improved release after release.