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Application Managed Services (AMS) for Custom Software

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  • IMPROVE PERFORMANCE
    Keep peak efficiency through AI-driven proactive monitoring and rapid incident resolution

  • REDUCE SPENDING
    Replace unpredictable support costs, aligning resources with your actual operational needs with AI tools

  • SCALE INFRASTRUCTURE
    Continuously optimize capacity, resilience, security, and deployment processes to tune them up to their peak

Why It Matters

Cloud and generative AI, combined with proven managed services practices, deliver more value, faster

Application Managed Services combine traditional and AI-powered techniques for operational support, engineering expertise, and continuous improvement. As a result, companies are choosing application managed services for:

  • Business agility and resilience. Scaling automation and observability improves speed-to-value up to 70%.
  • Moving routine support off your build team. Every hour a product engineer spends on a bug is an hour not spent shipping the next feature.
  • Tech performance and speed. Reimagining applications can result in 40% latency reduction and better performance.

Modernizing unstable systems? Launching new products?

We build development environments that deliver enterprise-grade scalability, compliance-driven security, and control baked in from day one.

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Why choose Devox Software

We Tackle the Business Challenges with Managed DevOps Services

  • Modernize
  • Build
  • Innovate

Too fragile legacy app to force optimization?

Our modernization is backed with advanced analytics tools and practices to ensure that all valuable modules and dependencies remain untouched, turning support contracts with routine fixes into a gradual optimization process.

Want to reduce technical debt without a full rebuild?

AMS lets you chip away at debt incrementally by refactoring and modernizing components during scheduled maintenance windows.

Need to remain up during a phased modernization?

We maintain day-to-day stability while executing the modernization roadmap in parallel, so users never experience the transition as downtime.

Too many support tickets to care for instead of building new features?

Stop context-switching into firefighting mode and get your teams’ roadmap time back through optimizing stability and performance of current applications.

Need to get support coverage without extra hires?

A scoped AMS plan from Devox Software gives you named coverage hours and response times from day one, without entering a hiring cycle.

Need to start support fast?

Transition and knowledge transfer typically run in parallel with your final development sprints, so coverage can begin at or close to go-live, not weeks after.

Want proactive monitoring?

AI-driven proactive monitoring is built around continuous practices, catching and alerting issues before users report them, so ticket volume drops and user satisfaction rises.

Need to bring AI-assisted anomaly detection into our support model without big upfront investment?

We fold AI-assisted monitoring and diagnostics into the existing workflows where it fits your stack, rather than selling it as a separate platform, so you don't need to integrate it with all services.

Need to free up engineers for innovations instead of providing maintenance?

AMS support work moves off your plate, so your team's engineering time is about creating something new.

What We Offer

Application Managed Services We Provide

  • Monitoring and Incident Response

    Prevent incidents before they become business disruptions with our monitoring services that include:

    • 24/7, 24/5, 16/5, or 8/5 monitoring tailored to your operational requirements with AI-assisted anomaly detection
    • Incident logging, categorization, triage, and first response within SLA commitments
    • Infrastructure, application, API, and database monitoring

    With every alert following a documented escalation workflow with clearly defined response times and communication procedures, identify anomalies long before they can affect customers.

  • Application Support and Bug Fixes

    Get fast diagnosis and resolution of production issues after technical investigation by our expert engineers. Instead of repeatedly addressing symptoms, we identify underlying causes to reduce recurring incidents over time and maintain application stability while minimizing disruption with:

    • Root-cause analysis for recurring production issues
    • Hotfix development and deployment
    • Configuration updates and patch management
    • API troubleshooting and third-party integration support
    • Minor feature improvements incorporated into regular maintenance cycles

  • Enhancements and Application Modernization

    Keep your applications competitive through continuous engineering improvements with our senior software engineers. Modernizing legacy applications incrementally, we significantly reduce technical debt without disrupting day-to-day business operations through:

  • Managed DevOps and Site Reliability Engineering

    Extend traditional Application Managed Services into managed DevOps and Site Reliability Engineering (SRE). Eliminate communication gaps between development, operations, and external infrastructure providers, resulting in faster incident resolution and more reliable software delivery. Our managed DevOps services include:

    • CI/CD pipeline implementation and optimization
    • Infrastructure as Code (Terraform, Bicep, CloudFormation, Pulumi)
    • Kubernetes and container platform management
    • Cloud infrastructure operations across Azure, AWS, and Google Cloud
    • Cloud cost optimization and FinOps recommendations
    • Security patching and infrastructure maintenance with backup, disaster recovery, and business continuity planning

    The same engineering team owns both your application SLAs and production infrastructure, so it resolves incidents faster without delays.

Our Process

How We Work

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01.

01. Assessment & Scope Definition

Every successful application-managed services engagement begins with understanding both your technology and your business priorities. Our experts assess your application architecture, infrastructure, and operational processes with historical incidents to determine the right AMS strategy.

02.

02. Transition & Knowledge Transfer

Support begins with confidence rather than trial and error. Our engineers work alongside your internal team to transfer technical knowledge and business context before assuming production responsibility. This phased transition minimizes operational risk while building a complete understanding of your application ecosystem.

03.

03. Go-Live & Stabilization

During the stabilization period, we closely monitor application behavior, validate monitoring thresholds, fine-tune alerting, and resolve issues uncovered during real production workloads. The final objective is to establish a stable operational baseline while continuously improving service quality.

04.

04. Continuous Support & Optimization

Once steady-state operations are established, our teams proactively optimize application performance and improve operational efficiency while maintaining agreed service levels. Every resolved incident becomes an opportunity to reduce future risk and improve the platform.

  • 01. Assessment & Scope Definition

  • 02. Transition & Knowledge Transfer

  • 03. Go-Live & Stabilization

  • 04. Continuous Support & Optimization

Benefits

Value We Provide

01

Quality Excellence

Our dedicated Centers of Excellence for software development outsourcing services, including the Project Management Office (PMO), Business Analysis Office (BAO), and Quality Management Office (QMO), ensure every support activity follows standardized processes, consistent documentation, and clearly defined escalation procedures.

02

Faster Incident Resolution

Minimize downtime with intelligent automation, proactive monitoring, DevOps as a service, and streamlined operational workflows. AI-assisted observability, AI Solution AcceleratorTM, automated alerting, CI/CD pipelines, and Infrastructure as Code identify, diagnose, and resolve production issues up to 40% faster than traditional reactive support models.

03

Proven Industry Expertise

Our engineers have extensive experience in dedicated development team services supporting software across manufacturing, fintech, logistics, and more. Whether managing PCI DSS-compliant financial systems or highly available logistics applications, we align our support processes with your industry's regulatory and business demands.

04

Full Lifecycle Support

We provide continuous support throughout the entire software lifecycle, from post-launch stabilization to ongoing optimization and long-term evolution. This continuity reduces onboarding time, accelerates issue resolution, and enables continuous improvement without the disruption of repeatedly changing vendors or support teams.

Case Studies

Our Latest Works

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ILVE ILVE
  • website
  • manufacturer

ILVE: Configurable E-Commerce Platform with Multi-Tier Admin Panel

Custom improvements to showcase luxury kitchen products with more intuitive and visually appealing design.

Additional Info

Core Tech:
  • Wordpress
  • Woocommerce
  • Javascript
  • PHP
Country:

United Kingdom United Kingdom

View Case Study
Configurable Workflow Platform Built on a Low-Code ERP Stack for a U.S. Industrial Manufacturer Configurable Workflow Platform Built on a Low-Code ERP Stack for a U.S. Industrial Manufacturer

Configurable Workflow Platform Built on a Low-Code ERP Stack for a U.S. Industrial Manufacturer

A low-code, rule-driven workflow platform layered beside an ERP to automate approvals, enforce SLAs, and deliver instant audit trails.

Additional Info

Core Tech:
  • .NET 7
  • YAML rule engine
  • React 18
  • PostgreSQL
  • Docker Swarm
  • GitLab CI/CD
  • Prometheus
  • Grafana
  • SAML SSO
Country:

USA USA

View Case Study
Zero-Downtime Cloud Migration with AI-Assisted Rollback Strategy Zero-Downtime Cloud Migration with AI-Assisted Rollback Strategy

Zero-Downtime Cloud Migration with AI-Assisted Rollback Strategy

A U.S. EdTech firm teamed up with Devox to rebuild its learning platform through an AI-driven, zero-downtime cloud migration that brought order, speed, and scale.

Additional Info

Core Tech:
  • AWS
  • GCP
  • Node.js
  • Python
  • Kubernetes
  • PostgreSQL
Country:

USA USA

View Case Study
Testimonials

Testimonials

Carl-Fredrik Linné Carl-Fredrik Linné
Carl-Fredrik Linné Sweden

The solutions they’re providing is helping our business run more smoothly. We’ve been able to make quick developments with them, meeting our product vision within the timeline we set up. Listen to them because they can give strong advice about how to build good products.

Carl-Fredrik Linné
Tech Lead at CURE Media
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Darrin Lipscomb Darrin Lipscomb
Darrin Lipscomb United States

We are a software startup and using Devox allowed us to get an MVP to market faster and less cost than trying to build and fund an R&D team initially. Communication was excellent with Devox. This is a top notch firm.

Darrin Lipscomb
CEO, Founder at Ferretly
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Daniel Bertuccio Daniel Bertuccio
Daniel Bertuccio Australia

Their level of understanding, detail, and work ethic was great. We had 2 designers, 2 developers, PM and QA specialist. I am extremely satisfied with the end deliverables. Devox Software was always on time during the process.

Daniel Bertuccio
Marketing Manager at Eurolinx
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Trent Allan Trent Allan
Trent Allan Australia

We get great satisfaction working with them. They help us produce a product we’re happy with as co-founders. The feedback we got from customers was really great, too. Customers get what we do and we feel like we’re really reaching our target market.

Trent Allan
CTO, Co-founder at Active Place
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Andy Morrey Andy Morrey
Andy Morrey United Kingdom

I’m blown up with the level of professionalism that’s been shown, as well as the welcoming nature and the social aspects. Devox Software is really on the ball technically.

Andy Morrey
Managing Director at Magma Trading
Vadim Ivanenko Vadim Ivanenko
Vadim Ivanenko Switzerland

Great job! We met the deadlines and brought happiness to our customers. Communication was perfect. Quick response. No problems with anything during the project. Their experienced team and perfect communication offer the best mix of quality and rates.

Vadim Ivanenko
COO at Optherium
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Jason Leffakis Jason Leffakis
Jason Leffakis United States

The project continues to be a success. As an early-stage company, we're continuously iterating to find product success. Devox has been quick and effective at iterating alongside us. I'm happy with the team, their responsiveness, and their output.

Jason Leffakis
Founder, CEO at Function4
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John Boman John Boman
John Boman Sweden

We hired the Devox team for a complicated (unusual interaction) UX/UI assignment. The team managed the project well both for initial time estimates and also weekly follow-ups throughout delivery. Overall, efficient work with a nice professional team.

John Boman
Product Manager at Lexplore
View on Clutch
Tamas Pataky Tamas Pataky
Tamas Pataky Canada

Their intuition about the product and their willingness to try new approaches and show them to our team as alternatives to our set course were impressive. The Devox team makes it incredibly easy to work with, and their ability to manage our team and set expectations was outstanding.

Tamas Pataky
Head of Product at Stromcore
View on Clutch
Stan Sadokov Stan Sadokov
Stan Sadokov Estonia

Devox is a team of exepctional talent and responsible executives. All of the talent we outstaffed from the company were experts in their fields and delivered quality work. They also take full ownership to what they deliver to you. If you work with Devox you will get actual results and you can rest assured that the result will procude value.

Stan Sadokov
Product Lead at Multilogin
Mark Lamb Mark Lamb
Mark Lamb United Kingdom

The work that the team has done on our project has been nothing short of incredible – it has surpassed all expectations I had and really is something I could only have dreamt of finding. Team is hard working, dedicated, personable and passionate. I have worked with people literally all over the world both in business and as freelancer, and people from Devox Software are 1 in a million.

Mark Lamb
Technical Director at M3 Network Limited
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FAQ

Frequently Asked Questions

  • What is an application managed service?

    An application managed service (AMS) is the outsourced, ongoing operation of a software application after launch. It includes monitoring, incident response, bug fixes, and longer-term enhancements, and other practices delivered under a defined response-time application management services commitment.

  • What's the difference between L1, L2, and L3 support?

    L1 handles monitoring, alerting, and first response to incidents. L2 diagnoses and fixes the underlying issue, including patches and minor enhancements. L3 handles complex, code- or architecture-level work such as performance tuning, integrations, and modernization.

  • What coverage window do we actually need?

    It depends on how critical the application is and who uses it. Customer-facing or regulated systems typically need 24/7 or 24/5 coverage; internal tools used only during business hours are often well served by 16/5 or 8/5. Reach out for a free consultation.

  • Can Devox take over support for an application we didn't build?

    Yes. Most AMS engagements start with a codebase and documentation review during onboarding, regardless of who originally built the application. Reviewing an unfamiliar codebase is a standard part of any support handover, so switching providers doesn’t mean starting your support relationship from zero.

  • What are the coverage windows in engagements with Devox Software?

    We name the coverage window up front, the same way the clearer AMS vendors do — no guessing which hours you’re actually covered for:

    Window Coverage Typical fit
    24/7 Every hour, every day, including weekends and holidays Customer-facing, revenue-critical, or regulated applications where downtime has an immediate business or compliance cost
    24/5 Round-the-clock coverage on business days, reduced coverage on weekends Applications with weekday-heavy usage that still need overnight coverage during the week
    16/5 Extended business hours (two shifts) on business days Internal or B2B applications used across multiple time zones but not on weekends
    8/5 Standard business hours on business days Internal tools and lower-criticality applications where next-business-day response is acceptable

     

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