RAG Development Services

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  • Move from Data to Answers
    Build RAG systems that connect LLMs to your enterprise knowledge with measurable retrieval quality

  • Reduce Hallucinations
    Rely on fact-based outputs for mission-critical workflows to avoid errors and interruptions

  • Deploy Enterprise AI Safely
    Maintain enterprise-grade compliance and security across every query and response

Why It Matters

RAG, as an architecture connecting AI with external knowledge bases, helps LLMs deliver more relevant responses at a higher quality.

Here’s why companies are choosing RAG development services:

  • 70% faster test plan generation with RAG-based AI*
  • 1,000 hours less per year on contract validation*
  • 80% automation of recurring queries*
  • 45% reduction in engineering routine tasks with RAG-powered Copilot*
  • Less AI hallucinations and operational risks, leading to poor decisions and wasted investments
  • Full control over sensitive data
  • No token limits across large volumes of regulatory documents, narratives, project specs, and other business files

*according to the internal audit of our clients after the custom RAG development services

Modernizing unstable systems? Launching new products?

We build development environments that deliver enterprise-grade scalability, compliance-driven security, and control baked in from day one.

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Why choose Devox Software

We Tackle the Business Challenges with RAG Software Development

  • Modernize
  • Build
  • Innovate

Need to improve retrieval quality in an existing RAG system?

We audit the retrieval pipeline, identify bottlenecks across chunking, embeddings, indexing, and reranking, then optimize the layers that create the biggest quality losses for optimal results at minimum engagement.

Want to rescue a failing RAG implementation?

Yes. Most projects don't require a complete rebuild. We typically improve retrieval architecture, evaluation coverage, and observability to restore performance within the shortest timelines.

Need to reduce hallucinations?

We improve retrieval precision, ground responses with citations, introduce reranking layers, and implement evaluation frameworks that continuously monitor answer quality.

Need a new RAG system?

As part of our custom RAG development services, we develop enterprise knowledge assistants, customer-facing copilots, document intelligence platforms, semantic search systems, and regulated retrieval solutions, all for your use cases.

Want to connect your RAG systems with our existing data sources?

Yes. We integrate with SharePoint, Confluence, Notion, Salesforce, databases, cloud storage, APIs, and proprietary enterprise systems into one RAG solution.

Need a private and on-premise deployment?

Absolutely. We build cloud, hybrid, VPC, and fully on-premise architectures for organizations with strict security or compliance requirements, depending on which solution you need.

Can’t choose between RAG instead and fine-tuning?

Use RAG when knowledge changes frequently and requires citations. Fine-tuning is most useful when you need specialized behavior, formatting, or reasoning patterns. So if this is your case, choose fine-tuning.

Need help with model selection?

We benchmark candidates against your corpus using retrieval metrics, such as Recall@K and NDCG, rather than relying on vendor benchmarks.

Can’t measure RAG success?

After supplying our custom RAG development services, we evaluate retrieval quality, answer grounding, and business outcomes using metrics such as Recall@K, Precision@K, Faithfulness, Citation Precision, Task Success Rate, and CSAT, making sure the solution works at its best.

What We Offer

RAG Development Services & Solutions We Provide

  • Custom RAG Development Services

    Get the solution you need, from RAG software development for in-product copilots to citation-mandatory regulated retrieval. The architecture decisions in custom RAG development services differ at every layer and flexibly adapt to the business needs:

    • Custom Knowledge Bases. Connect LLMs to scattered data like PDFs, Confluence, SharePoint, and CRM data so employees can learn the exact thing they need in seconds, not hours.
    • Customer-Facing Chatbot/Copilot. Get an in-product or website assistant grounded in product documents and customer state to enhance user experience and customer loyalty.
    • Document Intelligence. Extract structured fields and answers from unstructured documents (contracts, claims, KYC packets, clinical notes). Field-level extraction with a human review queue for low-confidence outputs saves time and accelerates processes.
    • Search and Discovery Features. Embed a semantic search with answer summarization across large research corpora like case law libraries, technical spec archives, and scientific literature to reach data at your fingertips.
    • Regulated Retrieval (Legal/Medical/Financial). Get citation-traceable grounded answers over a regulated corpus (policy, case law, clinical guidelines, financial filings) to safeguard access and data spreading.
    • Multi-modal RAG. Retrieve documents containing text, tables, images, and diagrams through table-cell extraction accuracy and image-caption retrieval recall for convenient use.

    As well as

    • Data Ingestion Pipelines that automatically preprocess, clean, and chunk large documents to optimize for semantic retrieval.
    • Vector Database Setup that implements and configures high-speed search layers via Pinecone, Milvus, Qdrant, or Elasticsearch.
    • Agentic Integrations that build AI systems for executing complex local actions or pulling remote data.
    • Compliance and Security enforces granular, role-based access controls so that AI only retrieves data that the end user has permission to see.
    • Testing & MLOps that evaluate and tune the system for precision, recall, and latency.

    These RAG development services and solutions cover the full range of production retrieval architectures.

  • RAG Development Services for Regulated and Complex Industries

    Get safe advisor copilots and policy retrieval grounded in internal research and compliance documents. While VPC or on-prem deployment satisfies data sovereignty requirements, FINRA and MiFID-relevant audit logs and explainability layers become standard components. What’s included:

    • Manufacturing & Industrial Use Cases. Spec retrieval and maintenance Q&A over thousands of technical documents in multiple languages, with offline and edge deployment for facilities without reliable connectivity. OCR handles scanned manuals while MES and CMMS provide work-order context.
    • Banking and Finance Use Cases. The claims intake process involves unstructured PDFs, policy Q&A for underwriters, and automated triage with confidence thresholds.
    • Legal Use Cases. This tool offers case-law search, contract analysis, and matter-scoped retrieval, with jurisdiction filtering and mandatory citation.
    • E-commerce Use Cases. In-product copilots, onboarding assistants, and technical support deflection are grounded in product documentation and user state.
  • RAG Integration and Fine-Tuning

    If you have a pre-built pipeline, it’s time to integrate it into the existing infrastructure without a major rewrite. Typical deliverables involve:

    • Connecting RAG to internal APIs and data systems
    • Authentication, authorization, and audit logs
    • Adding an observability layer
    • Cloud, on-premise, or hybrid environment deployment

    Integration often reveals interior constraints (limited API access, strict security requirements, and more), so troubleshooting and fine-tuning ensure stable operation.

  • Data Preparation and Organization

    Before a single query can be answered, documents must be parsed while preserving the document form (tables, headings, references, images, and multi-column layouts). Moreover, metadata, such as document type, department, author, security permissions, version history, and publication date, must be attached to every record for accurate filtering and access control.

    Content then needs to be chunked according to its structure (for instance, contracts by clauses, technical manuals by sections, etc.) to maximize retrieval quality. At that, duplicate, obsolete, and conflicting documents must be detected and managed to prevent inconsistent answers. Finally, ingestion pipelines must support incremental updates so newly added or modified content becomes searchable without rebuilding the entire index.

    Since enterprise knowledge is rarely stored in a single location, most businesses distribute information across many tools and systems. The problem is that each source has different data formats, update schedules, permission models, and integration requirements. This way, a production-grade RAG system must continuously synchronize these sources.

  • RAG Consulting and Strategy Planning

    Assess your business objectives, knowledge sources, security requirements, and existing technology landscape to determine whether RAG is the right solution. Then we analyze content repositories such as SharePoint, Notion, file systems, databases, and data warehouses, and review information architecture.

    In the process, our team evaluates data quality, content coverage, retrieval feasibility, and expected business impact. Based on these findings, we design a retrieval strategy, knowledge architecture, and implementation roadmap aligned with your operational workflows, governance requirements, and long-term AI goals. What you get:

    • RAG readiness assessment and feasibility analysis
    • Priority use case definition and ROI estimation
    • Knowledge source inventory and data gap analysis
    • Security, compliance, and access control framework
    • Implementation roadmap with milestones and timelines
    • Infrastructure, licensing, and operational cost estimates
    • Evaluation strategy and success metrics

    Most engagements take 1 or 2 weeks and provide executive and technical stakeholders with a clear decision framework for realistic expectations before development begins.

Our Process

How It Works in RAG Software Development

01.

01. Ingest

After the discovery and scoping, the initial goal is to source connectors per data system, format normalization, PII detection and redaction, access metadata tagging, and deduplication. This stage of RAG software development determines what reaches the index and who is allowed to retrieve it.

02.

02. Parse

Layout-aware parsing per format includes PDF, HTML, DOCX, tables, and images. A generic text extractor loses column structure, merges footnotes into body text, and drops tables entirely for accurate chunking layout-aware parsing via Azure Document Intelligence, AWS Textract, or open-source alternatives.

03.

03. Chunk

Strategy per document type, with chunk metadata and parent-child links preserved. The chunking decision at this stage propagates through every downstream layer. The wrong strategy for your document type is the most common single cause of low retrieval quality at production scale, so this stage of RAG development services is crucial for output accuracy.

04.

04. Embed

This stage gets model selection per task and per locale done, with embedding versioning and a backfill plan for model upgrades. A production indexing pipeline that cannot re-embed on model change is technical debt from day one, so we, at Devox Software, develop the solution that can adapt to future changes.

05.

05. Index

Vector store plus BM25 hybrid index, with metadata filters and per-tenant or per-matter index isolation. Vector store selection (Pinecone, Weaviate, Qdrant, pgvector, Milvus, OpenSearch) in the RAG development services is a function of scale, latency requirements, deployment constraints, and cost model.

06.

06. Retrieve

This stage implies query rewriting for vague or conversational inputs, hybrid retrieval fusion, cross-encoder reranking, and context window assembly within the token budget. Citation tokens are inserted inline at this stage, so the generator produces traceable answers.

07.

07. Generate

Grounded prompt with citation tokens, guardrails for toxicity and off-topic detection, and a refusal path for low-confidence outputs. Devox Siftware ships only grounded production RAG, so every generation stage includes either a citation layer or a refusal path as a standard architecture requirement.

08.

08. Evaluate & Observe

The evaluation suite runs on every code change and includes production sampling, distributed tracing, and cost-per-query monitoring. Typical token-cost split: retrieval about 10%, generation about 80%, and eval sampling about 10% of total monthly spend. Without this stage, you do not know what your system really costs.

  • 01. Ingest

  • 02. Parse

  • 03. Chunk

  • 04. Embed

  • 05. Index

  • 06. Retrieve

  • 07. Generate

  • 08. Evaluate & Observe

Benefits

Value We Provide

01

Quality Excellence

We host a system of internal quality centers (Project Management Office (PMO), Business Analysis Office (BAO), Quality Management Office (QMO)) to oversee the RAG software development project’s time and budget. Together, they ensure stress-free planning, development, and deployment.

02

Lower Time-to-Market

Thanks to automated testing, deployment, CI/CD pipelines, static code analysis, proprietary AI Solution AcceleratorTM, and other techniques, we deliver high-quality results up to 70% faster than average in the market. Pre-configured infrastructure modules (IaC) help us while designing and implementing seamless system configurations.

03

Enterprise-Grade Standards

Banking, fintech, manufacturing, logistics, and other data-sensitive industries require a special approach. We integrate hybrid retrieval, vector search, identity-based access control, aligned with ISO 27001, ISO/IEC 27701, SOC 2 Type 2, GDPR, and EU AI Act requirements, ensuring secure and auditable RAG software development.

04

Engineering Depth

We are technology-agnostic, tailoring approaches and techniques to the client in terms of business strategy, development capacity, and performance requirements. At Devox Software’s custom RAG development services, we make it scalable and resilient to changes from the start, so you get a future-proof solution by design.

Tech Stack

RAG Software Development Technologies We Use

As a technology partner, we deliver end-to-end products with AI-augmented, cross-functional squads across architecture, FE/BE, data/BI, QA, and DevOps.

[Embedding models]

  • OpenAI text-embedding-3-small / large

  • Cohere embed-v3 / embed-multilingual-v3

  • oyage AI voyage-3 / voyage-3-lite / voyage-code

  • BGE-M3

  • E5-Mistral

  • NV-Embed

  • Domain-specific (FinBERT, BioBERT, SciBERT, LegalBERT class)

[Vector Stores]

  • Pinecone

  • Weaviate

  • Qdrant

  • pgvector

  • Milvus

  • OpenSearch (vector + BM25)

  • Elasticsearch (vector + BM25)

[Generation LLMs]

  • OpenAI GPT-4o / o3

  • Anthropic Claude 3.5 Sonnet / Claude 4

  • Google Gemini 1.5 Pro / 2.0

  • Meta Llama 3.3

  • Mistral

  • Qwen

[Frameworks and Orchestration]

  • LangChain

  • LlamaIndex

  • Haystack

  • LangGraph

  • Custom orchestration

  • OpenAI Assistants

  • MCP

[Eval, Serving, Observability]

  • Ragas

  • OpenAI Evals

  • LangSmith

  • Phoenix (Arize)

  • Helicone

  • Custom eval harnesses

  • vLLM / TGI / Triton (self-hosted serving)

  • Datadog / Grafana (traces)

Case Studies

Our Latest Works

View All Case Studies
Trading System for Confidential Market Execution Trading System for Confidential Market Execution
  • Fintech
  • ATS

Trading System for Confidential Market Execution

A fintech trading system enabling anonymous, low-impact transactions between institutional players.

Additional Info

Core Tech:
  • .NET Core
  • Kafka
  • Redis
  • React.js
  • WebSockets
  • OAuth 2.0
  • PostgreSQL
  • Selenium
Country:

USA USA

AI-Driven Content Personalization for a Leading Sports Media Platform AI-Driven Content Personalization for a Leading Sports Media Platform

AI-Driven Content Personalization for a Leading Sports Media Platform

AI-driven content personalization engine for a global sports media platform delivering real-time coverage, automated article generation, and fan-tailored news feeds.

Additional Info

Core Tech:
  • Next.js 14
  • .NET 8 APIs
  • Python (FastAPI, GPT-4.1, spaCy/HF Transformers)
  • PostgreSQL + pgvector
  • Kafka/Redpanda
  • Redis
  • Qdrant
  • AKS (Azure Kubernetes)
  • Argo CD
Country:

Switzerland Switzerland

AI-Powered Platform for Short-Term Personal Property Insurance AI-Powered Platform for Short-Term Personal Property Insurance

AI-Powered Platform for Short-Term Personal Property Insurance

An AI-powered app set out to test a new product for short-term personal property insurance, starting from as little as one day of coverage.

Additional Info

Core Tech:
  • Python
  • Django
  • Flask
  • JavaScript
  • PostgreSQL
  • AWS (EC2, S3)
  • ELK Stack
Country:

USA USA

Testimonials

Testimonials

Carl-Fredrik Linné                                            Sweden

The solutions they’re providing is helping our business run more smoothly. We’ve been able to make quick developments with them, meeting our product vision within the timeline we set up. Listen to them because they can give strong advice about how to build good products.

Darrin Lipscomb Darrin Lipscomb
Darrin Lipscomb United States

We are a software startup and using Devox allowed us to get an MVP to market faster and less cost than trying to build and fund an R&D team initially. Communication was excellent with Devox. This is a top notch firm.

Daniel Bertuccio Daniel Bertuccio
Daniel Bertuccio Australia

Their level of understanding, detail, and work ethic was great. We had 2 designers, 2 developers, PM and QA specialist. I am extremely satisfied with the end deliverables. Devox Software was always on time during the process.

Trent Allan Trent Allan
Trent Allan Australia

We get great satisfaction working with them. They help us produce a product we’re happy with as co-founders. The feedback we got from customers was really great, too. Customers get what we do and we feel like we’re really reaching our target market.

Andy Morrey                                            United Kingdom

I’m blown up with the level of professionalism that’s been shown, as well as the welcoming nature and the social aspects. Devox Software is really on the ball technically.

Vadim Ivanenko Vadim Ivanenko
Vadim Ivanenko Switzerland

Great job! We met the deadlines and brought happiness to our customers. Communication was perfect. Quick response. No problems with anything during the project. Their experienced team and perfect communication offer the best mix of quality and rates.

Jason Leffakis Jason Leffakis
Jason Leffakis United States

The project continues to be a success. As an early-stage company, we're continuously iterating to find product success. Devox has been quick and effective at iterating alongside us. I'm happy with the team, their responsiveness, and their output.

John Boman John Boman
John Boman Sweden

We hired the Devox team for a complicated (unusual interaction) UX/UI assignment. The team managed the project well both for initial time estimates and also weekly follow-ups throughout delivery. Overall, efficient work with a nice professional team.

Tamas Pataky Tamas Pataky
Tamas Pataky Canada

Their intuition about the product and their willingness to try new approaches and show them to our team as alternatives to our set course were impressive. The Devox team makes it incredibly easy to work with, and their ability to manage our team and set expectations was outstanding.

Stan Sadokov Stan Sadokov
Stan Sadokov Estonia

Devox is a team of exepctional talent and responsible executives. All of the talent we outstaffed from the company were experts in their fields and delivered quality work. They also take full ownership to what they deliver to you. If you work with Devox you will get actual results and you can rest assured that the result will procude value.

Mark Lamb Mark Lamb
Mark Lamb United Kingdom

The work that the team has done on our project has been nothing short of incredible – it has surpassed all expectations I had and really is something I could only have dreamt of finding. Team is hard working, dedicated, personable and passionate. I have worked with people literally all over the world both in business and as freelancer, and people from Devox Software are 1 in a million.

Insights

Our Experts' Insights

Designing Responsible AI Systems: Architecture Patterns for Compliance and Transparency

Best AI Tools to Accelerate Software Development

AI Cost Breakdown for Enterprises: Infrastructure, Models, Teams

FAQ

Frequently Asked Questions

  • How is a RAG development company different from a generic GenAI vendor?

    A generic vendor picks a default chunking window, runs a single embedding model, skips the reranker, and ships without an eval suite. A RAG development company designs the chunking strategy for your document type, validates the embedding model against a held-out eval set from your corpus, builds the reranker stage, and delivers an eval suite with regression gates. The difference is measurable in production recall, faithfulness, and hallucination rate.

  • How much does custom RAG development cost?

    The RAG feasibility session has the lowest price and starts from $7,500 for 1 week of corpus audit, reference architecture, eval plan, and cost model.

    RAG application development services MVP takes from $55,000 for 8–14 weeks and one production RAG system with a full reference stack.

    Embedded RAG Pod is more affordable, from $32,000/month for 6–18 months for a multi-system program with embedded delivery and managed operations.

    In the US, the average hourly rates for a RAG architect vary between $160 and $220/hr, and for an ML/retrieval engineer, $120–170/hr.

  • When should we use RAG vs. fine-tuning?

    RAG grounds outputs in your data at query time without retraining the model. Use it when your knowledge base changes frequently, contains confidential documents, or requires citation traceability. Fine-tuning changes how the model behaves, including its tone, output format, and domain reasoning style. It’s better to use it when the base model’s behavior is the bottleneck after retrieval grounding is solved.

    This way, most productions apply both: RAG for knowledge grounding and fine-tuning for domain adaptation. In particular, the feasibility session maps show each of your features’ needs.

  • How do you handle long documents like contracts or clinical notes?

    As a RAG application development company, we parse column structure, table boundaries, figure captions, and section headers before chunking with a layout-sensitive tool. Recursive structural chunking then splits on the document hierarchy, preserving clause-level context that a fixed-window approach breaks. 

    For documents where context spans pages, parent-document retrieval supplies the full surrounding section even when the retrieval is indexed at the sentence level. The chunking strategy is selected in the design phase.

  • Can we use RAG on sensitive data that we cannot send to OpenAI?

    Yes. Self-hosted embeddings (BGE-M3, E5-Mistral, NV-Embed, and others) run in your environment with no data leaving your perimeter. Self-hosted generation LLMs can run on your GPU cluster or in a private cloud. As vector stores support on-prem or VPC deployment, private deployment is a standard architecture option on every regulated-industry RAG engagement at Devox Software.

  • We have a failing RAG pilot. Can you rescue it?

    Yes. The feasibility session for a rescue starts with a corpus audit and a retrieval quality baseline against the existing system, identifies which failure modes are present and in what severity order, and delivers a prioritized remediation roadmap before you commit budget to a rebuild.

    Most rescues do not require a full rebuild, just fixing 2 or 3 specific pipeline stages, and everything will be all right.

  • How long until our RAG system is in production?

    Reference architecture, eval plan, and cost model take up to 5 working days. Also, 8–14 weeks from kickoff to production cutover for one RAG system from a RAG application development company. The timeline assumes data is accessible and legal review of any third-party LLM data processing is running in parallel.

  • Do we own the indexing pipeline, prompts, and eval suite?

    Yes! All custom code, chunking logic, prompt templates, eval suites, and architecture documents produced during the engagement are assigned to you on delivery. IP assignment is in the master services agreement, unequivocally.

  • What is the difference between RAG vs. fine-tuning vs. prompt engineering?

    In the RAG application development services comparison table, you can find the differences between the RAG vs. fine-tuning vs. prompt engineering approaches to swiftly evaluate the need for adoption. Need a deeper dive? Get a free consultation.

    Dimension Prompt engineering RAG Fine-tuning
    What it changes How you ask the model What the model sees at inference How the model behaves
    Best for Rapid iteration; routine tasks; structured outputs Knowledge that changes; need citations; sensitive data Tone, style, format, domain reasoning
    Typical setup time 1-3 weeks 4-10 weeks 5-12 weeks
    Training data required None Uses existing corpus 1K-100K curated examples
    Per-query cost $ $$$ $$
    When knowledge changes Edit prompt Re-index corpus Re-train
    Hallucination risk High Low Medium
  • How do you evaluate the quality of a RAG system?

    Unlike most vendors who evaluate only the generated answer, we evaluate Retrieval-Augmented Generation (RAG) systems across 3 independent layers: retrieval quality (NDCG@K, Mean Reciprocal Rank (MRR), and others), answer grounding (faithfulness, relevance, citation recall), and task success (task success rate, human review pass rate, CSAT, etc.)

  • How often do you run RAG evaluations?

    Evaluation is integrated throughout the development lifecycle from A to Z:

    • On every pull request: Retrieval and grounding evaluations run 
    • Every day: Complete evaluation dataset
    • Continuous monitoring and periodic quality reviews
    • Quarterly: Executive KPI reports

    This ensures performance remains stable as data, models, and business requirements evolve.

  • How do you prevent quality regressions after deployment?

    At Devox Software, every project undergoes regression testing and evaluation. New prompts, retrieval configurations, model upgrades, or fine-tuning changes must pass predefined quality thresholds before deployment, curated by our Quality Centers (Project Management Office (PMO), Business Analysis Office (BAO), Quality Management Office (QMO)). This prevents improvements in one area from unintentionally degrading performance elsewhere.

  • What deliverables are included in the RAG evaluation package?

    A typical RAG software development project at Devox Software includes:

    • Seed evaluation dataset
    • Retrieval benchmark suite
    • Groundedness testing framework
    • Hallucination monitoring strategy
    • Regression testing pipeline
    • CI/CD evaluation gates
    • Quality dashboards
    • Executive KPI reporting framework

    This allows clients to continuously measure and improve RAG performance after the launch and maintenance period.

  • How do you choose an embedding model?

    Embedding a custom RAG development consultants model selection is the second most consequential design decision in a RAG build. These are the 5 dimensions Devox Software evaluates before recommending a model.

    Model When to consider Notes
    OpenAI text-embedding-3-small / large General English; fast iteration 1536 / 3072 dim; strong baseline; not self-hostable
    Cohere embed-v3 / embed-multilingual-v3 Multilingual; commercial API Strong on retrieval; reranker companion available
    Voyage AI voyage-3 / voyage-3-lite / voyage-code High-quality general and code retrieval Strong on technical corpora; commercial
    BGE-M3 (open-source) Self-hosted multilingual; cost-bound Supports dense + sparse + ColBERT in one model
    NV-Embed / E5-Mistral / Stella Self-hosted; high-quality English Choose by held-out eval on your corpus
    Domain-specific (BioBERT / FinBERT / SciBERT / LegalBERT class) Narrow domain where general models fall short Verify with eval; may underperform modern general models

    The final model is chosen by recall@k and NDCG on a held-out set from your corpus.

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