Insurtech Development Services

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  • DELIVER PRICING PRECISION

    Transform raw data into live risk scores that adapt instantly. Reduce loss ratio and keep margins sharp.

  • ACCELERATE EVERY CLAIM

    Resolve claims the day they arrive through smart routing. Cut costs, prevent revenue leakage and build customer trust at scale.

  • EMBED INSURANCE EVERYWHERE

    Integrate products into partner journeys through one API. Boost conversion, capture new revenue and stay compliant by design.

Why It Matters

Insurance companies already know how to innovate. What they need is a way to operationalize it.

Most teams have plenty of ideas. The bottleneck is systems, and AI-powered insurance software is built to close that gap.

Traditional insurtech software is rigid because product rules must hold: a single pricing update ripples through rating models, payout caps, partner APIs, and disclosures. Insurance systems follow different constraints from other enterprise software.

More than 90 percent of UK insurtech firms expect to use generative AI in their operations within the next year, with about 70 percent already running pilot projects, according to McKinsey. Using AI and data analytics, insurtechs build products for emerging and underinsured risks and challenge incumbents segment by segment.

We work at that exact layer: the system layer where new pricing models meet old data structures. Where underwriting AI must explain its decisions. Where policy servicing flows must change, but remain auditable. Where product logic evolves and survives refactoring.

 

Modernizing unstable systems? Launching new products?

We build development environments that deliver enterprise-grade scalability, compliance-driven security, and control baked in from day one.

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Our Edge

Why choose Devox Software?

  • Modernize
  • Build
  • Innovate

Legacy tech slowing down product delivery and team velocity?

We untangle and rebuild your stack with modern insurance software, and delivery speeds up as technical debt clears.

Cloud bills exploding while performance stays flat?

We optimize infrastructures, pipelines, and services where it actually saves.

Onboarding blocked by risk, identity, and regulatory friction?

We design onboarding flows that meet AML/KYC requirements, assess contextual risk, and boost conversions.

Need to launch fast but stuck in compliance complexity?

Our compliance layer encodes regulatory rules as code, so launch reviews finish faster.

Running low on in-house insurance expertise and time?

We drop in as a cross-functional squad: architecture, delivery, and domain fluency included.

Feature shipping slowing while the roadmap waits?

We bring clarity to innovation and help teams prioritize what matters over what is urgent today.

Need scale with your license intact?

We upgrade systems with compliance engineered in, audit-ready from day one.

Eyes on AI, worried about breakage and the law?

We deliver AI that is secure, explainable and built for insurance use cases, from fraud to scoring.

Need modern tech while your team is at capacity?

We integrate with your team and bring speed, structure and deep insurance domain expertise.

What We Offer

Services We Provide

From claims to compliance, we build the insurtech software solutions insurers, MGAs, and InsurTech startups use to launch faster, underwrite smarter, and stay audit-ready.

  • AI-Powered Risk Assessment

    Predict risk with defensible precision.

    Outdated models rely on assumptions. Modern underwriting adapts in real time, and precision starts with infrastructure that learns from every data point you capture.

    What we offer:

    • Behavioral data integration. We connect streams from wearables, vehicle telematics, electronic health records, and financial apps to enrich risk models with real-world behavior across health, life, auto, and property domains.
    • Dynamic risk scoring engines. Our engineers build scoring pipelines using Adaptive Group LASSO, gradient boosting, and neural networks: models that learn from outcomes and continuously improve policy accuracy.
    • AI-guided underwriting automation. Our underwriting workflows guide applicants through tailored journeys with real-time data and instant rule evaluation, replacing static intake forms.
    • Risk segmentation and intelligent clustering. We use unsupervised learning to drive precise segmentation, helping actuarial teams identify cohorts by risk behavior, product fit, and engagement patterns.
    • Fraud signals intelligence. We apply pattern recognition, time-series analysis, and graph-based anomaly detection to surface non-obvious risk indicators across new applications and renewals.
    • Model explainability. We embed tools like SHAP and LIME to ensure each risk decision is fully traceable, auditable, and interpretable, giving actuaries and regulators a clear view into every calculation.
  • Claims Automation & Smart Adjudication Solutions

    Accelerate claims. Strengthen trust. Eliminate drag.

    When claim resolution slows, so does customer confidence. Each delay, manual check, or disconnected workflow erodes loyalty. Our Insurtech solutions automate processes to deliver speed, operational clarity, consistency, and trust at scale.

    What we offer:

    • AI-driven claims triage. We build decision engines that analyze claim metadata, policy parameters, and contextual signals to auto-route cases based on priority, complexity, and risk profile.
    • Intelligent document processing. Our systems extract structured data from PDFs, images, and scanned forms using OCR, NLP, and computer vision models trained on insurance-specific language.
    • Smart adjudication workflows. We implement rule-based and machine-learning-driven adjudication layers that evaluate coverage, exclusions, and limits in real time, reducing reliance on humans while increasing accuracy.
    • Fraud detection engines. We integrate anomaly detection, behavior graphs and policy network analysis to identify fraud rings and unusual activity early in the process.
    • Claims lifecycle automation. We automate updates, alerts, approvals, payments, and rework cycles — fully traceable through unified dashboards with role-based visibility across adjusters, brokers, and supervisors.
    • Audit and compliance trail automation. Automatically track and log every decision, document, and exception, ensuring full audit readiness and internal compliance throughout the claims process.
  • Customer and Agent Portal Development

    Deliver clarity. Let AI guide every interaction.

    Policyholders expect digital simplicity. Agents expect performance. When your platform delivers both, engagement grows, support costs fall, and every interaction becomes an asset.

    What we offer:

    • Custom portals for policyholders, agents, and brokers. We build responsive web and mobile portals customized for each user group. Fast iteration and real-time updates across geographies and business lines are powered by role-based dashboards, multilingual support, and modular UI architecture.
    • AI-Driven personalization. We embed AI in Insurtech software solutions to adapt the portal experience to user behavior, preferences, and claim history. From personalized content to intuitive navigation, every session becomes more meaningful and efficient.
    • Self-service policy and claims management. Customers and agents manage quotes, policies, endorsements, payments, and claims independently, supported by AI-powered validation, auto-fill, and error detection.
    • Embedded conversational AI. We integrate chatbots and voice assistants for first-touch support, FAQ handling, document submission, and task routing, connected to CRM, claims, and underwriting backends.
    • Agent enablement tools. For brokers and field agents, we build tools for lead tracking, quote generation, real-time underwriting collaboration, and smart policy matching, supported by AI-based product recommendations.
    • Predictive engagement analytics. We enable tracking of user activity across journeys. AI models detect drop-offs, friction points, and upsell triggers and automatically feed insights to product, UX, and marketing teams.
    • Security, compliance, and audit logging. Each portal includes fine-grained access control, full activity logging, biometric login options, and compliance-by-design for HIPAA, GDPR, and local regulations.
  • Embedded Insurance API Development

    Deliver insurance when it’s needed. Integrate where decisions happen.

    Insurance products gain true relevance when they appear at the right time, embedded directly into purchase flows, service platforms and digital ecosystems your customers already trust.

    What we offer:

    • Headless API architecture. We design and build RESTful and GraphQL APIs that decouple insurance products from distribution channels, enabling frictionless integration into third-party platforms, apps, or devices.
    • Real-time quoting engines. We develop fast, lightweight quote generation services with product rules, pricing logic, and real-time eligibility checks — deployable via API in milliseconds.
    • Partner-facing SDKs. Our teams deliver complete integration kits, including API documentation, version control, test data, and mock environments, to ensure fast onboarding for ecosystem partners.
    • AI-powered product matching. We implement recommendation engines that adapt insurance offers based on behavioral data, purchase context, device usage, and risk profile, driving conversions automatically.
    • Policy issuance and fulfillment via API. From quote to bind to policy delivery, our services automate the full lifecycle, including PDF generation, e-signature flows, and backend sync with core policy systems.
    • Usage tracking. Analytics pipelines power precise revenue sharing, risk pooling, and channel optimization by tracking partner performance, conversion metrics, and user cohorts.
    • Compliance and consent management. We build embedded flows that respect jurisdictional constraints, opt-in requirements, and data localization rules — with full audit logging for each transaction.
  • Policy Lifecycle Management Platform Engineering

    Control every stage of the policy. Turn complexity into orchestration.

    Every policy touches dozens of internal systems, and purpose-built software keeps quoting, underwriting, issuance, renewal, and cancellation consistent.

    What we offer:

    • Modular policy management systems. We build custom platforms or extend existing systems to manage all stages of the policy lifecycle — with clear separation of policy states, product configurations, and versioning logic.
    • Rules-based workflow automation. Our systems enforce business logic across endorsements, renewals, and cancellations using configurable rule engines, reducing manual errors and operational dependency.
    • AI-assisted policy auditing and QA. We integrate AI that monitors for inconsistencies, missing data, incorrect triggers, or misaligned coverage details, preventing downstream issues during claims or renewals.
    • Real-time policy versioning. Each policy event is logged and time-stamped with full rollback capability. This ensures legal clarity and transparency for customers.
    • Bulk operations and batch processing. We implement scalable tools for mass renewals, automated document generation, and portfolio rebalancing — suitable for group policies and enterprise clients.
    • Omnichannel integration. All lifecycle logic is available via secure APIs and front-end portals, enabling brokers, clients, and internal teams to act on policies from anywhere, in real time.
    • Governance, compliance, and reporting. We deliver audit-ready reports, preconfigured compliance triggers, and automated document archiving for long-term regulatory alignment.
  • IoT-Based Usage-Based Insurance (UBI) Solutions

    Capture real-world behavior. Price from observed behavior.

    Telemetry from vehicles, wearables and smart homes turns static policies into living contracts: usage-based insurance prices from observed behavior rather than demographic guesses.

    What we offer:

    • Sensor and telematics integration. We connect your systems to data sources from vehicles (OBD-II, GPS), health wearables (Apple Watch, Fitbit), smart home devices, and industrial IoT, creating real-time input streams for underwriting, pricing, and risk monitoring.
    • Event-driven architecture for data flows. Our platforms ingest, process, and store telemetry at scale using Kafka, AWS Kinesis, or Azure Event Hubs, supporting continuous evaluation and streaming-based decision logic.
    • AI-powered risk profiling. We implement models that score behaviors such as driving habits, sleep patterns, and environmental triggers, enabling dynamic premium adjustments and proactive engagement.
    • Custom UBI pricing engines. We design actuarial-grade pricing systems that use real-world activity as input variables, supporting pay-how-you-drive, pay-as-you-live, or on-demand policy formats.
    • Anomaly detection and alerting. Our systems detect risky behavior, sudden changes, or suspicious usage patterns and trigger automated alerts, risk-mitigation workflows, or policy reviews in real time.
    • Policy adjustment and billing automation. Usage data flows directly into policy rules, automatically adjusting pricing, renewals, or policy structures, with full transparency for users and brokers.
    • Consent and data governance. We build end-user permission flows, ensure encryption in transit and at rest, and deliver full traceability for how personal behavioral data informs policy outcomes.
  • AI-Powered Insurance Analytics Solutions

    Make every policy measurable. Let your data drive strategy.

    Insurance runs on decisions: pricing, risk, claims, retention. Decisions made blind rely on intuition. Our analytics give teams the visibility to act and adjust on evidence.

    What we offer:

    • End-to-end data pipeline engineering. We design and implement secure, scalable data pipelines, ingesting structured and unstructured data from claims systems, customer portals, IoT devices, CRM, and legacy databases.
    • Predictive modeling for core insurance KPIs. Our data science team builds models to predict churn, claims probability, customer lifetime value, fraud risk, and underwriting leakage.
    • Automated executive dashboards. We build real-time, role-specific dashboards using Power BI, Tableau, or Looker, visualizing portfolio performance, loss ratios, claim patterns, and growth levers in a single view.
    • Behavior-based segmentation. Using unsupervised ML, we identify customer and policy clusters based on behavior, preferences, risk patterns, or profitability, unlocking precision marketing and product refinement.
    • AI-driven forecasting. We deploy AI models that simulate reserve scenarios, claims frequency, or renewal curves, supporting actuaries with fast, explainable insight generation and scenario modeling.
    • Policy text analytics. We apply NLP to extract insights from free-text claim reports, adjuster notes, and customer feedback, turning qualitative feedback into actionable insights.
    • Data governance and model monitoring. All systems include access control, lineage tracking, model versioning, bias detection, and alerting, ensuring scalable operations and full regulatory alignment.
  • Legacy Insurance System Modernization

    Reclaim velocity where your business slows down.

    Technical debt delays every release, breaks every integration, and multiplies your cost of change. Legacy platforms weren’t built for today’s data, speed, or regulations, so our insurance software solutions provide the modernization you need to compete.

    What we offer:

    • AI-assisted codebase discovery. We audit legacy systems with our AI Solution Accelerator™, extracting architecture maps, semantic models, and modernization backlogs from complex, undocumented codebases (up to 500k+ LOC).
    • Monolith decomposition. We break down monolithic applications into modular services, prioritize business-critical domains, enable parallel delivery, and ensure transactional consistency throughout the transition.
    • Reverse engineering of business logic. Using runtime tracing, event propagation analysis, and domain logic extraction, we preserve the true functional behavior of your legacy system, ensuring equivalence post-migration.
    • Automated refactoring. We deploy agent-guided IDE refactoring and auto-generate unit and end-to-end tests with headless runners, securing code quality and preventing regressions at scale.
    • Modern DevOps enablement. CI/CD pipelines, IaC (Terraform, Azure Bicep), containerization, and environment parity — all built for scalable, low-risk delivery of each system slice.
    • Database layer refactoring. We decouple legacy DB layers and migrate to PostgreSQL, Cosmos DB, or other cloud-native options, preserving data integrity, replication chains, and zero-downtime SLAs.
    • AI guardrails. We embed quality gates, drift monitors, and privacy controls to ensure every modernized component passes regulatory inspection and internal controls.
  • Intelligent Automation Solutions

    Automate with intent. Let intelligent systems handle the repetitive — and elevate the critical.

    Our automation replaces manual workflows daily across claims routing, onboarding, validation, underwriting prep, and compliance checks, turning friction points into structured, scalable flows.

    What we offer:

    • AI-augmented process mapping. We analyze operational workflows and identify automation candidates using event logs, task-level telemetry, and process mining, prioritizing by ROI and complexity.
    • RPA implementation for repetitive tasks. We design and deploy Robotic Process Automation bots to execute high-volume, rule-based tasks across policy administration, billing, claims, and regulatory reporting.
    • Intelligent document processing (IDP). Our AI pipelines classify, extract, and validate data from scanned forms, contracts, medical records, and handwritten notes, integrating with core systems for seamless processing.
    • AI-powered decision support systems. We build logic engines that guide human decision-makers, underwriting assistants, claims handlers, and compliance teams — with real-time recommendations and automatic pre-checks.
    • Workflow orchestration engines. We build low-code environments that let business users model and monitor automated workflows with conditional logic, escalations, alerts, and exception handling.
    • Natural language interfaces. We integrate chatbots and voice assistants into back-office systems, enabling employees to trigger workflows, pull data, or complete tasks via natural language commands.
    • Human-in-the-Loop control. We design feedback loops where automation escalates edge cases and anomalies to human experts.
  • Regulatory Compliance Automation (NAIC, Solvency II, GDPR)

    Embed compliance into the system. Let regulation shape logic, not delay it.

    Manual compliance processes strain operations, delay releases, and expose insurers to regulatory risk; in insurance, the rulebook isn’t one rulebook. A US carrier answers to a state-based system coordinated through the National Association of Insurance Commissioners (NAIC); a European insurer answers to Solvency II’s three-pillar prudential regime; almost everyone answers to GDPR, HIPAA, or both. Scalable growth demands infrastructure where every policy, claim, and workflow operates within auditable, real-time rules.

    What you get:

    • NAIC-aligned AI governance programs. Maintain a written AI governance program, document vendor and third-party model oversight, and give consumers notice when AI is used in a decision that affects them.
    • Data security aligned to NAIC Model Law #668. Get information security programs, incident response, and board-level cybersecurity oversight; we build the technical controls, logging, and reporting workflows insurers need to demonstrate compliance to state examiners.
    • Solvency II-ready reporting and risk architecture. Build data and reporting pipelines that support Pillar I capital calculations, Pillar II governance and Own Risk and Solvency Assessment (ORSA) processes, and Pillar III supervisory and public disclosure — including the proportionality and reporting changes phasing in under Directive (EU) 2025/2 ahead of its January 30, 2027 effective date.
    • Real-time regulatory validation. Systems that continuously monitor transactions and workflows, flagging exceptions, triggering reviews, or auto-adjusting outputs against jurisdiction-specific thresholds.
    • Audit-ready data lineage. Log every action, decision, and data mutation with full traceability from source system to final output for internal auditors, state examiners, or EIOPA-aligned supervisors.
    • Consent and privacy management. Modules enforcing GDPR, HIPAA, and other data protection standards — granular opt-in flows, data minimization, retention policies, and encryption at every layer.
    • Multi-jurisdictional rule configurability. No-code and low-code editors that let compliance teams configure and deploy rules across US states, EU member states, or other regulatory bodies without a development cycle for every change.
Our Process

Our Approach

We run every insurance project through a proven five-step delivery model. Each phase aligns business priorities, architecture clarity, and risk mitigation, so that outcomes arrive on time, on scope, and in control. We run every insurance project through a five-step delivery model. Each phase aligns business priorities, architecture and risk controls, so outcomes arrive on time, on scope and in control.

01.

01. Domain-Centric Discovery

We align with business stakeholders, actuaries, and compliance leads to extract product logic, operational constraints, and jurisdictional requirements. This becomes the foundation for architecture, scope, and validation.

02.

02. Architecture & Delivery Planning

We define technical architecture, delivery increments, and risk controls. Our plans include cloud stack, data strategy, compliance pathways, and phased releases. DevSecOps and automation are built in from day one.

03.

03. Agile Implementation & Integration

Each sprint includes development, integration with claims, core and CRM systems, plus internal walkthroughs for early validation.

04.

04. AI-Augmented Testing & Compliance Verification

Compliance flows are validated against regulatory matrices, with audit-ready documentation by release.

05.

05. Production Rollout & Governance Handoff

We deploy via CI/CD with full observability, including uptime SLAs, alerting, incident playbooks, and governance reports. Handover includes documentation, monitoring dashboards, and long-term support planning.

  • 01. Domain-Centric Discovery

  • 02. Architecture & Delivery Planning

  • 03. Agile Implementation & Integration

  • 04. AI-Augmented Testing & Compliance Verification

  • 05. Production Rollout & Governance Handoff

Benefits

Our Benefits

01

Modernization That Preserves Logic

Insurance platforms carry years of embedded logic — product decisions, actuarial assumptions, compliance behaviors, built into aging infrastructure. We extract, version, and migrate that logic with precision. Our teams use runtime tracing, event sequence modeling, and execution diffing to capture how your system behaves in production, and carry that forward into modular, future-ready services. You keep the logic that works and gain infrastructure designed to scale.

02

Regulation Engineered Into the Architecture

Every jurisdiction brings its own matrix of compliance requirements, from 6AMLD and DORA to the EU AI Act. We implement governance as executable code: regulatory validation flows, audit trails, model transparency layers, consent, and residency tracking. Updates deploy through version-controlled policy layers, across every workflow, every environment. You release with confidence — because the rules run inside your system.

03

Intelligence That Understands Risk

Our AI systems are trained on the signals insurers care about: claims volatility, behavioral risk, policy performance under shifting conditions, and fraud orchestration across channels. We design models with explainability from day one — SHAP, LIME, scenario tracking — aligned with underwriting rules and regulatory constraints. The result: decisions that learn, adapt, and stay accountable. With advanced insurance company software solutions, you gain automation that supports actuarial thinking and earns operational trust.

Built for Compliance

Industry Regulations We Master

We implement rule engines that apply jurisdiction-specific checks across policy issuance, underwriting, claims, onboarding, and customer communications — embedded at the workflow level.

[Payment & Transaction Regulations]

  • PSD2

  • SEPA

  • NACHA

  • Reg E (EFTA)

  • PSR

  • CFPB §1033

[Security & Data Privacy Standards]

  • PCI DSS v4.0

  • ISO/IEC 27001:2022

  • GDPR

  • CCPA

  • SOC 2 Type II

[AML / KYC & Financial Crime Controls]

  • BSA / FinCEN MSB

  • 6AMLD

  • FATF 40 Recommendations

  • OFAC SDN

  • FATF Travel Rule

[Open Insurance & API Ecosystems]

  • PSD2 XS2A

  • Open Banking UK

  • FDX API

  • FiDA

  • Berlin Group

  • BIAN

[Digital Asset & Crypto Compliance]

  • MiCA

  • FinCEN VASP

  • SEC Howey

  • FATF VASP Guidance

  • DORA

  • NYDFS BitLicense

[AI Governance & Algorithmic Oversight]

  • EU AI Act (2024/1689)

  • ISO/IEC 42001

  • NIST AI RMF 1.0

  • Fed/OCC SR 11‑7

  • FCA/PRA DP5/22

  • SEC Predictive Analytics Rule

  • CFPB Circular 2022‑03

Find the Model That Fits

Engagement Models for Insurtech Development

01

Insurtech Discovery

A small change to a policy rate can affect everything from quoting to billing. Our architects trace that logic across your core systems and partner APIs before anyone starts rebuilding. We’ll find fragile connections and identify which rules must stay intact. You get a clear plan for what to tackle first and how much it will cost.

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02

Project-Based Development

A claim shouldn’t sit for three days while someone decides who handles it. We can build a claims triage system that reads incoming documents and routes cases based on your policy rules. Our team connects it to your existing platform and tests decisions against real claim scenarios. You’ll see how it works before your adjusters start relying on it.

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03

Dedicated Development Team

Every new insurance product comes with its own rules. Launch in another state, and those rules change again. A dedicated team gets familiar with your rating engine and policy platform, then stays with you as you introduce new coverage or improve broker workflows. You set the priorities while we keep the same engineers building on what they already know.

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04

Staff Augmentation

Your developers know the insurance platform, but connecting an old policy administration system to modern APIs can eat up an entire release. Bring in engineers who understand ACORD standards or can untangle complex policy data migrations. They’ll work alongside your team to fix those stubborn integrations while you keep control of the architecture and delivery.

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Case Studies

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ActivePlace: Wellness-Focused Social Marketplace Platform

A wellness-focused social media and marketplace platform for active lifestyle communities.

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Estonia Estonia

Testimonials

Testimonials

Carl-Fredrik Linné                                            Sweden

The solutions they’re providing is helping our business run more smoothly. We’ve been able to make quick developments with them, meeting our product vision within the timeline we set up. Listen to them because they can give strong advice about how to build good products.

Darrin Lipscomb Darrin Lipscomb
Darrin Lipscomb United States

We are a software startup and using Devox allowed us to get an MVP to market faster and less cost than trying to build and fund an R&D team initially. Communication was excellent with Devox. This is a top notch firm.

Daniel Bertuccio Daniel Bertuccio
Daniel Bertuccio Australia

Their level of understanding, detail, and work ethic was great. We had 2 designers, 2 developers, PM and QA specialist. I am extremely satisfied with the end deliverables. Devox Software was always on time during the process.

Trent Allan Trent Allan
Trent Allan Australia

We get great satisfaction working with them. They help us produce a product we’re happy with as co-founders. The feedback we got from customers was really great, too. Customers get what we do and we feel like we’re really reaching our target market.

Andy Morrey                                            United Kingdom

I’m blown up with the level of professionalism that’s been shown, as well as the welcoming nature and the social aspects. Devox Software is really on the ball technically.

Vadim Ivanenko Vadim Ivanenko
Vadim Ivanenko Switzerland

Great job! We met the deadlines and brought happiness to our customers. Communication was perfect. Quick response. No problems with anything during the project. Their experienced team and perfect communication offer the best mix of quality and rates.

Jason Leffakis Jason Leffakis
Jason Leffakis United States

The project continues to be a success. As an early-stage company, we're continuously iterating to find product success. Devox has been quick and effective at iterating alongside us. I'm happy with the team, their responsiveness, and their output.

John Boman John Boman
John Boman Sweden

We hired the Devox team for a complicated (unusual interaction) UX/UI assignment. The team managed the project well both for initial time estimates and also weekly follow-ups throughout delivery. Overall, efficient work with a nice professional team.

Tamas Pataky Tamas Pataky
Tamas Pataky Canada

Their intuition about the product and their willingness to try new approaches and show them to our team as alternatives to our set course were impressive. The Devox team makes it incredibly easy to work with, and their ability to manage our team and set expectations was outstanding.

Stan Sadokov Stan Sadokov
Stan Sadokov Estonia

Devox is a team of exepctional talent and responsible executives. All of the talent we outstaffed from the company were experts in their fields and delivered quality work. They also take full ownership to what they deliver to you. If you work with Devox you will get actual results and you can rest assured that the result will procude value.

Mark Lamb Mark Lamb
Mark Lamb United Kingdom

The work that the team has done on our project has been nothing short of incredible – it has surpassed all expectations I had and really is something I could only have dreamt of finding. Team is hard working, dedicated, personable and passionate. I have worked with people literally all over the world both in business and as freelancer, and people from Devox Software are 1 in a million.

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FAQ

Frequently Asked Questions

  • Will this keep us compliant, even when the rules change tomorrow?

    Every insurance company shares the same quiet concern: regulation is always moving, and systems must keep pace. One day it’s a product launch, the next — an unexpected audit, a new mandate, a sudden request for explainability. And through it all, the business needs to stay steady, transparent, and ready.

    We build platforms with that exact reality in mind.

    Compliance is built into the architecture. It shapes data flows, decision records, model explanations, and every transaction’s ability to withstand external review. When regulators ask questions, the system already has the answers: logged, versioned, and aligned to their language

    Jurisdictional logic runs in real time. Consent tracking adapts by geography. Every policy, claim, and customer interaction carries a clear, traceable footprint. The foundation is designed for clarity, so updates land cleanly, rollouts stay aligned, and governance feels effortless.

    This is how systems grow without friction, with innovation and regulation working side by side and reinforcing each other.

  • What happens to all our broker-embedded logic during modernization?

    Every insurance platform carries more than just code. It carries years of thinking, from actuarial formulas and pricing strategies to product quirks and exception rules no one has written down. That logic is what keeps the business running. It’s also what makes change feel risky.

    We approach modernization with deep respect for that hidden architecture. Before we touch a line of code, our insurance broker software solutions trace how your system behaves — in production, under pressure, across edge cases, ensuring business logic is preserved through modernization. We observe not just how it works but why it matters. Event sequences, runtime flows, behavioral triggers — all mapped and modeled into a versioned blueprint that captures your system’s real DNA.

    Then, piece by piece, we carry that logic forward — into lighter, modular, testable structures that reflect the same intent, with far greater control. What once lived across spreadsheets and support tickets becomes structured, observable, and ready for growth.

    You keep what works, and gain the ability to evolve, test, and scale it with confidence.

  • Have you done this at enterprise scale, beyond pilots and prototypes?

    Demos are impressive. But what truly matters in insurance isn’t the quick win — it’s the long run. Systems need to endure. Releases need to land cleanly. Architecture needs to stay strong under growth, complexity, and pressure from every direction.

    That’s the level we operate at.

    We design from day one for production scale—with observability built into every layer, SLAs defined and monitored, and delivery shaped by traceable pipelines. Every model is containerized, every decision is version-controlled, and every integration is traceable from code to business outcome. By the time a product reaches your customers, our insurance solutions software has already passed performance modeling, risk detection, and real-world simulation.

    We’ve launched products that serve thousands of concurrent users, process complex claims portfolios, and adapt in real time to shifting business rules — all while maintaining audit trails, uptime guarantees, and compliance across regions. Our general insurance software solutions aren’t about building fast — they’re about building strong and building forward, with structure that lasts and outcomes that scale.

  • How will your team work with ours, without slowing us down or adding complexity?

    Inside every insurance company, the engineering team already has a full plate. There are releases to ship, backlogs to manage, systems to stabilize, and roadmaps that can’t afford another detour. So the real question isn’t just “can you help?” — it’s “will this fit?”

    We’ve built our process around that exact need.

    Our teams integrate seamlessly with your tools, workflows, and company culture. GitHub, GitLab, Bitbucket — we plug into what’s already there. Sprints and standups, pipelines and pull requests, documentation and delivery — everything stays familiar, just faster and more focused.

    We don’t create parallel tracks. We reinforce the ones you’re already running.

    AI handles the heavy lifting in the background — planning, scaffolding, testing, optimization — while your engineers keep full control. Every suggestion is traceable. Every recommendation in our insurance agency software solutions is traceable, every change visible, and every release aligned with your governance, review cycles, and standards.

    You gain more than extra hands. It’s velocity with structure, clarity with context, and a rhythm of delivery that keeps your momentum — and your focus — exactly where it belongs.

  • Will this keep us compliant, even when the rules change tomorrow?

    Yes. We design systems with regulatory change in mind from day one.

    Insurance regulations shift frequently — across states, at the federal level, and around AI usage. We build platforms that can adapt without major rework. Rules, consent requirements, and decision logic are versioned and traceable. When regulations change, we can update them in a controlled way rather than requiring a full system overhaul. This approach keeps you compliant while reducing the operational disruption that regulatory updates usually bring.

  • What happens to all our broker-embedded logic during modernization?

    We treat your existing business logic with care.

    Most insurance platforms contain years of accumulated rules, exceptions, pricing logic, and underwriting decisions that aren’t always well documented. We don’t overwrite this knowledge. Instead, we first map how the system actually behaves in production, including edge cases and hidden dependencies. Then we migrate that logic into a cleaner, more maintainable architecture while preserving its original intent.

    You keep what works and gain the ability to change, test, and scale it more easily going forward.

  • Have you done this at enterprise scale, beyond pilots and prototypes?

    Yes. We focus on production-grade systems that run at real scale.

    We design for the realities of insurance operations: high transaction volumes, strict uptime requirements, complex claims workflows, and the need for full auditability. Our solutions include robust observability, clear SLAs, version control for code and business rules, and delivery processes built for stability. We’ve delivered platforms that handle significant user loads and complex portfolios while maintaining compliance and performance under real business pressure.

  • How do your solutions integrate with core insurance platforms like Guidewire, Duck Creek, or Majesco?

    We have solid experience integrating with major core insurance systems.

    We don’t assume you need to replace your core platform. Instead, we build clean integration layers, using APIs and event-driven architecture, that allow modern services and AI components to work alongside your existing core system. This lets you modernize specific domains (underwriting, claims, billing, or customer experience) incrementally, without a risky “big bang” replacement. You get more flexibility while keeping your core stable and reliable.

  • How do you approach AI model governance, explainability, and regulatory expectations in insurance?

    We take AI governance seriously because insurance decisions affect real people and real money.

    We build explainability, audit trails, and model monitoring into our solutions from the start. This aligns with expectations from regulators and internal risk teams (including SR 11-7 principles and emerging state requirements). We document model behavior, maintain version control over models and rules, and design systems so we can review and justify decisions when needed. The goal is to use AI to improve speed and accuracy while staying within acceptable risk and compliance boundaries.

  • What does a typical legacy modernization or core system transformation look like in terms of timeline and risk?

    Every modernization is different, but we approach them with a strong focus on risk management.

    We typically break large transformations into phases, delivering value incrementally rather than all at once. Early phases focus on stabilizing and understanding the current system, then target modernization in the highest-impact areas. This approach reduces risk compared to full replacements. We pay close attention to data migration, preserving business logic, and maintaining day-to-day operations throughout the project. Timelines vary by scope and complexity, but we prioritize predictable progress with minimal disruption to the business.

  • How do you handle data migration and historical policy/claims data during modernization?

    Data migration is one of the highest-risk parts of any insurance modernization, so we treat it with extra care.

    We start by analyzing data quality, volume, and dependencies. We design migration strategies that preserve historical accuracy while moving data into modern structures. This usually includes validation steps, reconciliation processes, and the ability to run old and new systems in parallel during transition periods when needed. Our goal is to protect the integrity of your historical records while giving you a clean, accessible data foundation for future use.

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